IAG Complaint Number & Email [August 2023]

If you have a complaint or a question regarding the IAG Insurance, Here you can find specific information about the IAG complaint number, email & phone number. Which allows you to solve your problem or any of your questions.

How to Complaint IAG Insurance

Way 1: Let us know what your concerns are. Contact IAG insurer directly by phone, email or writing a letter. They will acknowledge your complaint within five business days.

Call the IAG Insurance complaints line on 099696000 (free call New Zealand)   If you have a complaint about service.

Step 2: If IAG Insurance are unable to resolve your complaint, They will advise you in writing. You can choose to refer the matter to the Insurance & Financial Services Ombudsman (IFSO) Scheme.

IFSO is a completely independent authority that will carry out an impartial investigation. Find out more about the IFSO by visiting https://www.ifso.nz/complaints/

Ways 3: If you have failed to complaint by phone number and email, you can also complaint through his social media account such as, IAG facebook page, Twitter, Instagram etc.

IAG Complaint Email: privacy@iag.co.nz

The Complaint via  Support Form: https://www.ifso.nz / complaints

IAG Complaint via website: www.iag.co.nz

IAG Head Office address: NZI Centre 1 Fanshawe Street Auckland 1010, Private Bag 92130 Victoria Street West Auckland 1142.

What time does IAG New Zealand open and close?

Today hours Opening Hours Closing Hours
Monday 08:00 AM 05:00 PM
Tuesday 08:00 AM 05:00 PM
Wednesday 08:00 AM 05:00 PM
Thursday 08:00 AM 05:00 PM
Friday 08:00 AM 05:00 PM
Saturday Closed Closed
Sunday Closed Closed

IAG Insurance holiday hours

  • New Year’s Day, Day after New Year’s Day, Waitangi Day, Good Friday, Easter Monday, Anzac Day, Queen’s Birthday, Labour Day, Christmas Day, Boxing Day 


What insurance companies are owned by IAG?

IAG network include: NRMA Insurance, CGU, SGI, WFI and Swann insurance (Australia); NZI, State and AMI Insurance(New Zealand); Safety and NZI (Thailand); AAA Assurance (Vietnam); and Parolamas (Indonesia). IAG also has general insurance joint ventures in Malaysia, India and China.

What does IAG Insurance stand for?

IAG tand for- Insurance Australia Group Limited (IAG) is a multinational insurance company headquartered in Sydney, Australia. IAG was formed by the demutualisation of the NRMA Insurance business in July 2000 and a return of shares to the members of NRMA.

Who is part of IAG?

IAG is comprised of 5 airline brands and 3 affiliated companies. Their Group includes two full service carriers, British Airways and Iberia, two value carrier, Aer Lingus and Iberia Express, and two low cost carriers, LEVEL and Vueling.

About IAG

IAG New Zealand (IAG NZ) is an insurance company based in New Zealand, and is a subsidiary of Insurance Australia Group. The head office is in Auckland, New Zealand. The company also has several offices throughout the country.

Insurance Australia Group Limited (IAG) is the largest general insurance company in Australia and New Zealand. This public company was founded and came into force in the year 1859.

Read also: Air new zealand Complaint Number & Email

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